IS THERE A DEADLINE FOR CANCELING MY ORDER?.Please note that the balance cannot be applied on SIM card products. It will be shown in your account balance. The payment for the order you cancelled will be deposited back to your iVideo account, and can be used in your next order (WiFi device order only). Go to "My account" → " Rental History" or " Purchase History," select the order, and click delete. You may cancel your order as long as it has not yet been dispatched. If you want to change your rental dates or pickup location, you need to cancel the whole order, and place a new one. HOW CAN I CHANGE MY RENTAL DATES OR PICKUP LOCATION?.You will see details and the tracking no. You can track your order by going to " Rental History" or " Purchase History". You may also go to " Rental History" or " Purchase History" to check the details of your order. You will receive an order confirmation email after successfully placing an order. HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?.We currently offer delivery service in Taiwan, Japan, and USA. 2-5 business days before start date (Depends on the destinations). 1 business day before start date.īy 10 a.m. 31 will need to place their orders before 10 a.m. (Due to Winter delivery schedule, customers who choose to pick up at Lawson Stores in Hokkaido between Dec 1 and Mar. *For Aomori Hokkaido, Chūgoku region, Shikoku, and Kyushu, please place your order before 10 a.m. *For Hokkaido, Hiroshima, New Chitose Airport, and Fukuoka Airport pickup: Please place the order by 10 a.m. 2 days before the start date.īy 12:00 p.m. 2 days before the start date.īy 03:00 p.m. Please note the following deadlines for order placing.īy 10:00 a.m. The minimum rental period for a pocket WiFi is 3 days. WHAT ARE THE MINIMUM DAYS TO RENT A POCKET WIFI?.Rental period 1/1 ~ 1/5 → 5-day rental fee The rental start date you select will be the day iVideo starts charging you for our service. WHEN WILL IVIDEO START CHARGING ME FOR MY RENTAL?.For the items that require returning, you will need to return your order before 11:59 p.m. Your order will arrive the pickup location 1 day/business day before your rental start day. WHEN WILL I RECEIVE MY PACKAGE AND NEED TO RETURN IT BEFORE THE RENTAL END DATE?.
IVIDEO JAPAN HOW TO
HOW TO PLACE AN ORDER ON IVIDEO WEBSITE?Ĭreate an iVideo account → Select a data plan → Select pickup method → Set your rental period → Make the payment → Order confirmed.
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